Refund policy

We don't offer refunds if you change your mind, but we're happy to exchange your item. Items must be returned in their original condition within 7 days of receiving them. To arrange an exchange, please email us at info@vasthra.com.au.

If your item is faulty or damaged, please contact us straight away. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

You will be responsible for paying for your own shipping costs for returning an item you are exchanging. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.

Please note: due to hygiene reasons, there is no exchange on jewellery and saree blouses, unless they are faulty.